Food Stamps Create Jobs… in India

Michele Brown has seen Americans’ struggles with jobs first hand. She lives in hard-hit Florida, spent 20 years in the real estate business and recently had her days as a nanny cut back after her boss had his own hours reduced.

Several states with high unemployment rates are outsourcing their food stamp services to call centers in India, angering many residents. Michele Brown learned about Florida’s outsourcing when she called regarding a problem with her benefits.
(ABC News Photo Illustration)

But nothing prepared her for what happened one day when she called a toll-free line to inquire about her food stamps.

“The woman who answered the phone — it’s not like she wasn’t nice or anything — but it was kind of evident that she wasn’t in the States,” Brown said.

It turns out the woman was at a JP Morgan Chase call center in India.

Source:
Food Stamps Create Jobs… in India
abcnews.go.com